Shipping policy

FAQ...

How can I track my order?

You will automatically receive a shipping confirmation email with your order’s tracking information when it ships out. Track your order by clicking the link found in the shipping confirmation email.
If you don't receive the confirmation email within 3 working days, please drop us a message and we'll do our best to assist you.

I just placed my order, when will it ship?

Once shipped, orders are generally received with express shipping: 3-10 days, standard Shipping: 20-45 days, economy shipping: 40-60 days. Please allow up to 48 hours for processing.
While we will do all we can to ensure your order is delivered on time. Ekospire cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Can I upgrade my shipping after my order has been placed?

We are not able to update or upgrade the shipping method chosen after an order has been placed. If you have any concerns about your order, please fill out our contact form and provide your order number for reference. We will do our best to assist you with any concerns you might have.

My tracking information says delivered, but I have not received my order. What should I do?

Please check with your surrounding neighbors and/or landlord to ensure your order was not mistakenly picked up. If you are still unable to locate your shipment, please reach out to us via our contact form and we will be happy to assist you.

What shipping methods do you offer?

Please allow up to 48 hours for orders to be processed.

We currently offer flat rate standard, express and economy shipping options.

Delivery Timetables

Timelines for delivery are simply estimates and begin on the day of dispatch. Rest assured that we spend our days pursuing carriers to fulfill delivery deadlines, but unlike what you might think, they don't always heed our requests and postal service delays do occasionally occur.

When delivery is attempted and no one is present to receive the package, it will often be kept at your neighborhood post office for a while. Your package will be returned to us if you can't be reached and it can't be delivered; we'll then get in touch with you to set up another delivery time.

Shipping Method and Estimated Delivery Time

Express Shipping     3-10 days

Standard Shipping    20-45 days

Economy Shipping   40-60 days

*Remote/distant regions may experience higher transit times.

Damaged Or Missing Goods

We take great care to pack things safely so they reach your door in excellent shape. Therefore, upon receiving the damaged goods back from you, we will replace any items that were damaged in transit. Please be aware that we reserve the right to arrange for a product replacement if an item is lost or stolen in transit.

Please see the Return Policy page for how to return to us. 

Correct Information

Please double-check the delivery address you provided to us at the time of purchase (it is also on the email we sent you when we confirmed your order), as we won't be happy campers if it is returned to us. But because we're such great folks, we'll ship your order again (after checking with you for the correct address of course).